![]() Five days later the email was changed to say that due to COVID it was still sitting in the warehouse but they were pretty sure we should get it within 5 days. Then after another week we got an email that said the package was damaged in transit and would be resent. We connected once again and the first excuse was that they were sorry but the package got lost in transit and would be reshipped. First they said that they didn’t accept phone calls and would only have agent chat. After three weeks of waiting, we inquired as to the delay. We ordered two bedside lamps over a month ago and they still have not arrived. This is the worst company we have ever seen. I will not be shopping with this app again. It doesn’t appear they are manning email either. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. We requested an order cancellation again, this time on the website because that was now a selection on the page. I logged into this app and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I tried calling and was on hold forever and hung up. Auto response said a response may be delayed 4-5 days due to COVID-19. Our delivery date passed and on May 24 I emailed this app asking for a status. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. We ordered from this app vs another vendor because we could get the merchandise so soon. We placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. There seems to be no monitoring of the site at all. It was a very nice kitchen by anyone’s standards, but the people replying (which included pros) were just rude. And it kept going even after she very graciously included a little background information about some of her design choices. A woman asked about thoughts on paint color for her kitchen, and was told by respondents that she had too much stuff on her counters, her word signs were awful, and her back splash didn’t properly coordinate with her counters. Its like the previously viewed information won’t clear out.ģ) Considering there are supposedly millions of photos posted, I keep seeing the same ones over and over.Ĥ) I don’t know that I would ever dare to post a question on a board, as the people answering (pros and lay people alike) can be particularly snarky or unnecessarily harsh. It seems the more specific your search, the more “off” the results are.Ģ) Lately and with increasing frequency, the attached information under “learn more” is for a different property, and probably one you looked at previously. ![]() ![]() If you search for something like “basement laundry” you’ll see photos of that plus lots of unrelated pics. I enjoy looking through this app to get ideas from the photos or solutions to problems on the different forums, however.ġ) The search function is average at best. Discuss home design and renovation topics in the Advice section and get feedback from the Houzz community on your projects and ideas. Watch Houzz TV for original videos of inspiring homes, how-tos, and more Read articles from the editorial staff and design experts Connect with over 3 million home improvement professionals, including architects, general contractors, interior decorators, repair professionals, and more Use the View in My Room 3D feature to see 3D products in your space Use Visual Match to discover and buy products and materials directly from photos on Houzz Save up to 75% off during featured sales Shop from more than 5 million products and materials, including vanities, cabinets, lighting, furniture, tile, and more Use the Sketch feature to annotate and draw directly on photos from Houzz Save and share home design photos with friends, family, and home professionals Browse over 25 million high-resolution photos of home interiors and exteriors
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